Refund policy

We currently are only accepting exchanges. We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start an exchange, please use our online portal here. 

For additional assistance or questions, please reach out to our customer service team. 

Checkout+

Checkout+ is an option add-on at time of purchase. For customers that purchase checkout+ and initiate a return/exchange, a paid shipping label will be provided for them at the end of the return portal.

For customers that did not purchase checkout+ and initiate returns, please use the same returns portal. At the end of the portal experience a shipping label will be provided that the customer is responsible for purchasing. 

Damages and issues
Please inspect your order upon reception. If the item is defective, damaged or the wrong item, please use our return portal where our team will manually review the product and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your item, and let you know the status of your exchange. If we are unable to fulfill an exchange (for example, a defective item with no available replacement), you'll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved a refund.